Getting Started

Q: What services does Home Life Wellness provide?

We provide personalized, non-medical home care services including:

• Companionship – Conversation, activities, and emotional support

• Personal care – Assistance with bathing, dressing, grooming, and mobility

• Meal preparation – Nutritious meals tailored to dietary needs

• Medication reminders – Ensuring medications are taken as prescribed

• Light housekeeping – Maintaining a clean, safe home environment

• Transportation – Doctor appointments, errands, social activities

• Respite care – Giving family caregivers a much-needed break

Q: How do I get started with Home Life Wellness?

Getting started is simple:

1. Call us for a free, no-obligation consultation

2. Complimentary assessment – Our registered nurse will visit your home to assess needs and create a personalized care plan

3. Caregiver matching – We carefully select a caregiver who fits your loved one's personality and needs

4. Care begins – Usually within 24-48 hours, sometimes same-day for urgent needs

Q: Do you accept insurance or Medicare?

We are a private pay agency, which means most insurance and Medicare do not cover our companion and personal care services. However:

• Some long-term care insurance policies may cover our services

• Veterans may qualify for VA Aid & Attendance benefits

• We can provide detailed invoices for insurance submission or HSA/FSA reimbursement

• We offer flexible payment options to work within your family's budget

We're happy to discuss payment options during your free consultation.

Q: What are your rates?

Our rates vary based on the level of care needed and scheduling requirements. During your free consultation, we'll provide a detailed cost estimate tailored to your specific situation. We believe in transparent pricing with no hidden fees.

Investment in quality home care often costs less than assisted living facilities while allowing your loved one to remain in the comfort of their own home.

What Makes Us Different

Q: What makes Home Life Wellness different from other home care agencies?

We set ourselves apart in several important ways:

RN-Assessed Care Plans: Every client receives a comprehensive assessment by a registered nurse who creates a personalized care plan. This ensures we address all health and safety needs.

Complimentary Physician Wellness Visits: We include physician visits to review medications, answer health questions, and provide medical guidance at no additional cost—something most agencies don't offer.

Care Like Family: Our caregivers are hand-selected for their compassion, reliability, and genuine warmth. We don't just provide tasks—we provide companionship and dignity.

Perfect 5-Star Rating: Every family we've served has given us a 5-star review, praising our caregivers' kindness, skill, and dedication.

Q: Tell me more about the complimentary physician visits. What does that include?

Our complimentary physician wellness visits are designed to give families peace of mind and include:

• Medication review – Ensuring all prescriptions, supplements, and over-the-counter medications are appropriate and don't interact negatively

• Health assessment – Reviewing vital signs, mobility, nutrition, and overall wellbeing

• Care coordination – Communication with your loved one's primary care physician

• Family consultation – Answering medical questions and addressing concerns

This service is especially valuable for clients with complex medication regimens or multiple health conditions.

Our Caregivers

Q: How do you select and train your caregivers?

We maintain the highest standards for our caregiving team:

• Rigorous screening – Background checks, reference verification, and driving record review

• Professional experience – We hire caregivers with proven experience in senior care

• Ongoing training – Regular training on best practices, safety, and specialized care needs

• Personality matters – We carefully match caregivers to clients based on personality, interests, and care needs

• Supervision – Regular check-ins and quality assurance by our nursing staff

Q: Will we have the same caregiver each time?

Yes, consistency is important. We assign a primary caregiver who will work with your loved one on a regular schedule. We also identify a backup caregiver who knows your family in case your primary caregiver is unavailable due to illness or vacation. This ensures continuity of care while maintaining flexibility.

Q: What if we're not happy with our caregiver?

Your satisfaction is our priority. If for any reason the caregiver match isn't working, simply let us know and we'll arrange a replacement immediately—no questions asked, no fees. We want to ensure you and your loved one feel completely comfortable.

Q: Are your caregivers employees or independent contractors?

All our caregivers are W-2 employees of Home Life Wellness. This means:

• They're bonded and insured

• They receive ongoing training and supervision

• They're covered by workers' compensation

• You have no employer responsibilities or liability

Scheduling & Flexibility

Q: What hours and days are you available?

We offer flexible scheduling to meet your needs:

• Hourly care – As little as a few hours per week

• Daily care – Morning, afternoon, or evening shifts

• Overnight care – For those who need nighttime supervision

• 24/7 live-in care – Around-the-clock support

• Weekends and holidays – We're here when you need us

Q: Is there a minimum number of hours required?

We work with families to create schedules that fit their needs and budget. While some agencies require 4-hour minimums, we're flexible and can discuss options during your consultation. Our goal is to provide the support your family needs, whether that's a few hours a week or full-time care.

Q: Can we change the schedule if our needs change?

Absolutely. We understand that care needs can fluctuate. Whether you need to increase hours, decrease hours, or adjust the schedule, we're here to accommodate those changes. Just give us as much notice as possible so we can coordinate caregivers appropriately.

Q: Do you provide care for short-term needs?

Yes! We provide care for both short-term and long-term needs, including:

• Post-surgery recovery support

• Post-hospitalization transition home

• Respite care while family members travel

• Temporary care during caregiver illness or emergency

• Trial period before committing to long-term care

Q: How quickly can care start?

We understand that care needs can be urgent. In many cases, we can begin services within 24-48 hours. For emergency situations, we've arranged same-day care. Contact us to discuss your timeline.

Safety & Peace of Mind

Q: How do you ensure my loved one's safety?

Safety is our top priority. We implement multiple safeguards:

• RN assessment – Identifies safety concerns and creates preventive strategies

• Care plan oversight – Regular review and updates by nursing staff

• Background-checked caregivers – All employees undergo thorough screening

• Communication – Regular updates to family members on loved one's condition

• Emergency protocols – Caregivers are trained in emergency response

• Bonded and insured – Full liability coverage for your protection

Q: How will I know what's happening when I'm not there?

Communication and transparency are essential. We keep families informed through:

• Daily care notes – Documenting activities, meals, medications, and observations

• Regular updates – Phone calls or emails as needed

• 24/7 availability – You can always reach us with questions or concerns

• Family portal – Access care notes and schedules online

• Open communication – We encourage family involvement and feedback

Q: What happens in an emergency?

Our caregivers are trained to handle emergencies calmly and effectively:

• They'll call 911 if immediate medical attention is needed

• They'll contact family members immediately

• They'll stay with your loved one until family arrives or situation is resolved

• They'll document the incident thoroughly

• Our nursing staff will follow up to ensure proper care continuity

Q: Are you licensed and insured?

Yes. Home Life Wellness is fully licensed with the State of North Carolina and carries comprehensive general liability and workers' compensation insurance. We meet all state regulatory requirements for home care agencies.

Specialized Care

Q: Do you provide care for clients with Alzheimer's or dementia?

Yes. Our caregivers receive specialized training in dementia care and understand how to:

• Communicate effectively with memory-impaired clients

• Manage challenging behaviors with patience and compassion

• Create structured routines that provide comfort and security

• Ensure safety while maintaining dignity

• Engage clients in meaningful activities

Our RN assessment helps identify the best approaches for each individual's stage of dementia.

Q: Can you help with post-surgery or post-hospitalization care?

Absolutely. We frequently support clients transitioning home after hospitalization or surgery. Our services include:

• Assistance with mobility and physical therapy exercises

• Wound care observation (reporting concerns to healthcare providers)

• Medication management and reminders

• Transportation to follow-up appointments

• Light housekeeping and meal preparation

• Coordination with home health nurses if needed

Note: We provide non-medical care. For skilled nursing services (injections, wound dressing changes, etc.), we coordinate with home health agencies.

Q: What's the difference between your services and skilled nursing?

Home Life Wellness provides non-medical care:

• Companionship and emotional support

• Assistance with activities of daily living (bathing, dressing, grooming)

• Meal preparation and light housekeeping

• Medication reminders (but not administration)

• Transportation and errands

Skilled nursing includes medical procedures:

• Wound care and dressing changes

• Injections and IV therapy

• Physical/occupational therapy

• Complex medical equipment management

Many families need both types of care. We're happy to coordinate with home health agencies to ensure comprehensive support.

Common Family Concerns

Q: My parent says they don't want help. What should I do?

This is one of the most common concerns we hear. Seniors often resist help because they:

• Fear losing independence

• Don't want a stranger in their home

• Are in denial about their needs

• Worry about cost

We can help by:

• Starting slowly – Begin with just companionship a few hours per week

• Framing it differently – Position the caregiver as help with specific tasks (cooking, errands) rather than "care"

• Trial period – "Let's just try it for a week and see how it goes"

• Careful matching – We select caregivers who naturally connect with resistant clients

Many families find that once care begins, their loved one quickly forms a bond with the caregiver and looks forward to their visits.

Q: How do I know when it's time for home care?

Consider home care if you notice any of these signs:

• Difficulty managing medications or forgetting to take them

• Declining personal hygiene or grooming

• Weight loss or spoiled food in the refrigerator

• Missed doctor appointments

• Home becoming cluttered or unclean

• Social isolation or withdrawal

• Falls or near-fall incidents

• Caregiver burnout in family members

• Recent hospitalization or diagnosis

If you're unsure, call us for a free consultation. Our registered nurse can assess the situation and provide guidance—even if you decide care isn't needed yet.

Q: I feel guilty about getting help. Is this normal?

Absolutely—this is one of the most common feelings family caregivers experience. Many adult children feel they "should" be able to do everything themselves.

Here's the truth:

• Getting help is not giving up—it's ensuring your loved one receives the best possible care

• You cannot be everything to everyone—accepting help makes you a better caregiver, not a worse one

• Professional caregivers bring skills, energy, and patience that family members can't always maintain

• Preventing caregiver burnout protects your health and your relationship with your loved one

The greatest gift you can give your loved one is to ensure they're safe, comfortable, and receiving quality care—whether that's from you, us, or both of us working together.

Q: Can I still be involved in my loved one's care?

Absolutely! We view ourselves as partners with family members, not replacements. You can be as involved as you wish:

• Attend the initial RN assessment and care planning

• Meet caregivers before they start

• Receive regular updates on your loved one's condition

• Adjust the care plan as needs change

• Visit or call anytime

• Continue providing care for tasks you want to maintain

Our goal is to complement your efforts, not replace them. Many families find that having professional help allows them to enjoy quality time with their loved one without the stress of hands-on caregiving.

Service Area & Contact

Q: What areas do you serve?

Home Life Wellness proudly serves families throughout Wake County, North Carolina, including:

• Raleigh

• Cary

• Apex

• Durham

• Wake Forest

• Garner

• Holly Springs

• Morrisville

• And surrounding communities

If you're unsure whether we serve your area, please call us—we'll let you know right away or help you find a trusted provider if we're unable to reach your location.

Q: How do I get more information or schedule a consultation?

We make it easy to get started:

• Call us: 984-381-1470

• Email us: info@homelifewellness.com

• Fill out our contact form

We offer free, no-obligation consultations. There's no pressure—we're here to answer your questions and help you explore your options.

Available 7 days a week. If you call after hours, leave a message and we'll return your call ASAP